Q: What measurements should I take to ensure chandeliers not falling down?
A: In order to ensure your chandeliers not falling down, you must know how to install it properly. The following are the safety precaution method about installating chandeliers properly, pls consider it.
1)You can hang the chandeliers where the chandeliers have been placed.
2)If your chandelier is very heavy, pls check the junction box to conform the chandeliers installation firm.
3)If your chandelier has any direction which is provided by manufacture, pls read the introductions carefully.
4)Ensure the ceiling base tightened completely to provide enough support.
5)Before hanging the chandeliers, and ensure ceiling base solid and good quality.
Q: What is the best method to clean the chandeliers?
A: First, pls use the feather duster to clean the chandeliers, and please confirm the chandeliers closed to keep the light not burning when cleaning. Second, we could place a big garbagebag under the chandeliers, and spray the detegrent on the whole chandeliers. Let it dry for a whole, at last, we can scrub the chandeliers to make it look like brand new.
Q: How big should my chandelier be?
A: Size of chandelier is not absolute, for most of interior designers, they usually recommend you that your chandelier should be chosen according to your room size. For example, if you have a 13*15 inch room, then I think you had better choose the chandelier which has 28 inch diameter at least.
Q: How low should the chandelier be hung on the table?
A: In general, the distance between the bottom of chandelier and top of 8 feet high ceiling should be 30 inch, if your ceiling is very high, the the distance would be increased slightly. The chandelier should provide light for table, but it can’t be too low to block anyone’s view when sitting on the table.
Q: What styles are the lighting fixtures from Homerises?
A: Homerises has varied styles of fixtures, such as modern ceiling lights, vintage wall sconces, luxury chandeliers, beautiful table lamps and rustic pendant lights, different styles are suitable for different houses.
Q: What are made of lighting fixtures?
A: Generally, the lighting fixtures are made of wrought iron, glass, brass, resin, acrylic, ceramic and etc.
Q: Where can my lighting fixture used?
A: Different kinds of lighting fixtures can be used for various occasions, the chandelier can be used for some large occasions, such as bedroom, living room, dining room and etc. The table lamp is suitable for study, bedroom and living room. The wall sconce is suitable for entryway, hallway and outdoor. The ceiling light can be installed for living room, bedroom and dinning room. The pendant light is best for kitchen, dining room and fashion stores.
Q: How to lengthen or shorten the chain length?
A: In general, the chain can be tore down into various length, and that can be installed according to your requirement.
Q: Do your fixtures have any certification?
A: Our fixtures are equipped with 3C certification, which is a product conformity assessment system implemented by the Chinese government to protect customers' personal safety and national security, strengthen product quality management, and implement laws and regulations.
Q: I want to visit your store, where are you now?
A: We don’t have store now, all of our products are listed on our website, if you have any question, we would like to help you.
Q: How to order?
A: Please click the item you want to buy and add it to your shop cart, then choose the quantity you need, before paying for the order, pls make sure that all the information is correct. As to the details, pls check the following link.
https://www.homerises.com/help/how-to-shopping-n-159.html
Q: How to check the status of my order?
A: After you place the order, we will send you the email to confirm the order, and once the item is packaed and shipped out, we will send you the tracking number to check your order.
Q: Do you guys provide installation service?
A: Sorry, we don’t provide installation service. If you like, we suggest that you can ask the help from the electrician or plumber.
How long can I receive the order once paid?
Generally speaking, the delivery time is 5 to 12 Business days. The receiving time = the processing time + the delivery time.
The Processing Time: There are different processing times for different items. Average processing time is 3 to 7 days; However, we will try our best to prepare the item ASAP after you place an order on our website.
The delivery time varies with shipping method. For example: usually, DHL takes 2-5 business days while EMS takes 3-8 business days.
Return Policy
Your satisfaction is our long-term pursuit and utmost concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meets your requirement. If you are not 100% satisfied with the quality of your purchase from Homerises.com, you can return or exchange your items within 5 days from the delivered date.
When signing for the package, pls check the package in front of delivery courier, if the package has problem, such as the damage on the box or lost the package, pls write on the list and refuse to sign for it. At the same time, pls contact us in time, then we can deal with return formalities as soon as possible.
Please Note:
1. Due to the shooting, lighting and screen display, some pictures has slight color difference from the objects, please understand.
2. Because of different measuring tools, the size has slightly error, that is for reference only, and the details of the parameters are subject to the physical object.
3. Please check the size before purchasing.